FAQ
Personalisation & Product
How long does personalisation take?
Every item is made to order just for you. Please allow 7–10 days for production, plus 10–15 days for Australia-wide shipping once dispatched (total roughly 3–4 weeks). Tracking is provided as soon as your item is handed to the courier.
What fabric are your quilt covers made from?
We offer two premium options: 100% Cotton or Premium Polyester, both chosen for softness, durability, and everyday comfort. Machine washable on a cold, gentle cycle.
What sizes are available?
We offer Cot, Single, King Single, Double, Queen and King sizes, so you can find the perfect fit for every bed in the house.
How do I know what size to order?
Match the cover size to your existing quilt/doona insert, not just the mattress size. If you're unsure, measure your current insert before ordering to avoid an incorrect size selection (see our Returns Policy for why double-checking matters).
Orders, Payment & Changes
Can I cancel or change my order after purchase?
Yes, cancellations are accepted within 24 hours of purchase. After 24 hours, your order enters production and can no longer be cancelled or changed, so please double-check names, sizing, design, and colour before confirming your order.
Can I return or exchange my item if I change my mind?
Because every item is custom-made specifically for you, we're unable to accept returns or exchanges for change of mind, or if an incorrect size, design, or colour was selected at checkout. Please review your order carefully before purchasing.
What if my order arrives damaged or faulty?
You're covered. Contact us within 48 hours of delivery with clear photos of the issue, and we'll replace your item at no extra cost.
What if I receive the wrong item?
If we made a mistake, we'll fix it. We'll send a free replacement immediately.
Shipping & Delivery
How long will my order take to arrive?
All of our products are made to order. Please allow 7–10 days for production. Once your order is ready, it's handed to our courier, and Australia-wide delivery typically takes a further 10–15 days. Please note delivery times may be delayed by 3–5 days during the Christmas holiday season due to high order volumes and courier delays — we appreciate your patience.
Do you ship Australia-wide?
Yes, we ship to all Australian states and territories using trusted courier partners to provide fast and affordable shipping rates.
Where can I find my tracking number?
Once your order has been shipped, you'll receive an email with your tracking details and instructions on how to track your order. For any tracking queries, contact our Customer Care Team at [contact@doonara.com.au].