Return Policy

Every Doonara doona cover is made to order after you check out. Nothing sits on a shelf waiting for you, which means we handle returns a little differently. Here’s how it works.

🕒 Need to Change or Cancel?

You have 24 hours from the time you order to change or cancel it. Just email us with your order number and what you’d like to change.

After 24 hours your cover goes into production, and from that point we can’t cancel it or make changes.

📦 Change-of-Mind Returns

Because each cover is made for one specific order, we can’t take back or swap items when:

• You’ve changed your mind
• The size, design or colour chosen at checkout wasn’t the one you wanted

✅ Before you order: check your size, fabric and any names or photos you’ve added. Not sure about sizing? Our size chart lists the measurements for every Australian bed size.

🛡️ If Something’s Wrong With Your Order

If your cover arrives damaged, has a fault, or develops one, we’ll put it right.

• Let us know as soon as you notice the problem (within 48 hours of delivery is ideal, as it helps us sort things out faster)
• Include your order number and a few clear photos showing the issue
• We’ll then organise a replacement or a refund, in line with the Australian Consumer Law

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit any of your rights under the Australian Consumer Law.

Get in Touch

Questions about an order? Email us at contact@doonara.com.au and we’ll be happy to help.