Privacy Policy

Last Updated: 06/08/2026

At Doonara ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Order and purchase history
Payment details (processed securely through third-party payment providers)
IP address, browser type, device information, and website usage data
Information you provide when contacting us or subscribing to marketing communications

How We Use Your Information

We use your information to:

Process and fulfil orders
Arrange shipping and delivery
Communicate with you about your orders
Provide customer support
Improve our products, services, and website experience
Detect and prevent fraud or unauthorised activities
Send marketing emails, SMS messages, and promotional offers where permitted by law
Recover abandoned shopping carts and provide relevant product reminders
Conduct surveys, research, and business analysis

You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Payment Security

We do not store your complete payment card details on our servers. Payments are processed securely through trusted third-party payment providers, which may include Shopify Payments, PayPal, Afterpay, or other authorised payment gateways.

Sharing Your Information

We may share your information with trusted service providers who assist us in operating our business, including:

Shipping and logistics providers
Payment processors
Marketing and advertising platforms
Website hosting and technology providers
Analytics and customer service tools

These third parties are only provided with information necessary to perform their services and are required to protect your information.

We may also disclose information when required by law or to protect our legal rights.

International Shipping

As we ship products internationally, your personal information may be transferred, processed, or stored in countries outside Australia. We take reasonable steps to ensure your information remains protected regardless of where it is processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Analyse website traffic and performance
Personalise content and product recommendations
Measure advertising effectiveness

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your data is processed

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry practices. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

[Your Store Name]
Email: [your-email@example.com]
Website: [yourwebsite.com]