Shipping Policy

 

Last Updated: [Insert Date]

Delivery

All of our products are made to order. Please allow 7–10 business days for production. Once your order is ready, it will be handed over to the courier and a tracking number will be provided as soon as it becomes available.

Please contact us within 24 hours of placing your order if you need to make any changes. Once your order has entered production, we are unable to make any modifications.

Delivery times across Australia generally range between 10–15 business days after dispatch.

Please note that during peak periods such as the Christmas holiday season, delivery times may be delayed by an additional 3–5 days due to high order volumes and courier delays. We appreciate your patience and understanding.

We work with multiple delivery partners to ensure fast and affordable shipping options. Delivery times may vary depending on the courier service used.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking details and instructions on how to track your parcel.

If you have any questions regarding tracking, please contact our Customer Care Team at: [your email address]

Delivery Authority

By selecting standard shipping, you agree that your parcel may be left at the delivery address without a signature if the courier deems it safe to do so.

Once tracking confirms successful delivery to the provided address, responsibility for the parcel transfers to the customer.

If you require a signature-on-delivery service, please request this before dispatch. Additional charges may apply.

Pick-Up

We currently do not offer pick-up options. All orders are delivered via courier.